Would You Please Stop Whining?

OMG . . . don't you get tired of selling coworkers who constantly complain. “The market is terrible. The company has quality or service problems. Prices are too high. Cold calling doesn’t work. The company doesn’t do enough marketing—or the right marketing—to get quality leads.”

 It's not a complainer's fault that they don't have any business. It's everybody else's.

Some salespeople are lucky. They have an office with a door, and they can close it to keep the complainer out. Other salespeople sit in a bullpen or in a cubicle. When a complainer corners you, there is nowhere to hide.

Listening to people complain when there is work to do is stressful, especially when you feel pressed for time. If you don’t have a strong relationship, you could nip the conversation off by politely stating you’re on a deadline to make a call or get information to a customer.

What do you do if the complainer is a friend, but you don’t have time—or you’re not in the mood to listen to depressing talk?  Look for the next post to handle this situation.


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